General Terms and Conditions

General Terms and Conditions of Vogel Communications Group GmbH & Co. KG, Würzburg and Brockhaus Kommissionsgeschäft GmbH, respectively

1.  Application
When ordering books, CDs and other items via the webshop of Vogel Communications Group GmbH & Co. KG, the business relationship between Vogel Communications Group GmbH & Co. KG and the purchaser shall exclusively be subject to the following general terms and conditions in the version valid at the time of order. Vogel Communications Group GmbH & Co. KG does not acknowledge deviating requirements of the purchaser. The GTC can be filed and/or printed out for the purpose of the order.

With the customer's order via this website, a purchase contract is concluded with Brockhaus Kommissionsgeschäft GmbH. The general terms and conditions and the revocation policy of Brockhaus Kommissionsgeschäft GmbH apply:

We would like to point out that the EU Commission's online platform for out-of-court online dispute resolution (OS platform), which is available at, is ready for operation. We are currently not willing or obliged to participate in a dispute resolution procedure with a consumer arbitration service. Our e-mail address is:


2.  Offer and Contract Closing

2.1. The order is placed by sending the order form using the "Order" button in the shopping cart system of Vogel Communications Group GmbH & Co. KG. Vogel Communications Group GmbH & Co. KG sends an e-mail to the purchaser confirming the incoming order and listing its details. This order confirmation does not imply an acceptance of the order, but is only intended to inform the purchaser that the order has been received. A purchase contract is only concluded when the ordered items are dispatched with the invoice.
2.2. In the event of spelling and calculation errors, sold-out goods or errors on, Vogel Communications Group GmbH & Co. KG is not obliged to accept the order and deliver the goods.

3. Prices
3.1. The prices at the time of order apply. All prices include the legal value added tax. With the order additional shipping and delivery costs may be charged. Click on Delivery Time and Shipping Costs to find out more.
3.2. The prices are charged in Euro.
3.3. Prices for books in Germany (EUR) and Austria (EUR (A)) are fixed retail prices.
3.4. Exceptions are English titles: Those prices are recommended retail prices.
3.5. The prices for CDs (learning programs, calculation programs) are generally recommended retail prices.

4. Shipping and Delivery
4.1. Information on delivery times is not binding.
4.2. If items are out of stock and cannot be delivered, the customer has no claim to delivery or subsequent delivery.
4.3 For further information on delivery and shipping costs see Delivery Time and Shipping Costs.

5. Right of Revocation
5.1. After receiving the goods, a four-week revocation period applies without giving reasons. The timely dispatch of the revocation or the goods is sufficient to meet the deadline. A right of revocation does not apply to CDs which have been opened by the customer by breaking the protective film. Any reductions in value resulting from the use of books may be retained (see revocation policy below).

6. Terms of Payment
6.1. The customer can pay the purchase price by invoice, credit card (VISA and MASTER) or Paypal.
6.2. The invoice is payable immediately upon receipt of the consignment, unless otherwise stated on the invoice. 
Discount deduction is not permitted. If the term of payment is exceeded, all outstanding invoices and claims shall become due immediately, irrespective of the previously granted terms of payment. We reserve the right to charge interest on arrears of 3 % above the discount rate.
6.3. Vogel Communications Group GmbH & Co. KG, or the distributors commissioned by it, reserve the right to carry out deliveries only against advance payment.

7. Reservation of Title
Until full payment of the invoice amount, including all outstanding invoices and all ancillary claims, the delivered goods remain under prolonged and extended reservation of title of Vogel Communications Group GmbH & Co. KG.

8. Notification of Defects, Warranty, Damages
8.1. The purchaser must report justified defects in writing to Vogel Communications Group GmbH & Co. KG within 8 days of delivery of the goods with a precise explanation of the nature and manner of the defects. Vogel Communications Group GmbH & Co. KG is not liable for consequential damages.

8.2. Vogel Communications Group GmbH & Co. KG replaces damaged, misprinted or misbounded books by new copies free of charge or refunds the purchase price if this replacement is not available.


9. Copyright

The content, whichbis provided by Vogel Communications Group GmbH & Co. KG is protected by copyright. The user obliges himself to acknowledge and comply with the copyrights. The user does not acquire ownership. E-books are individually marked with digital watermarks so that in the event of misuse, the original user can be identified and prosecuted in compliance with legal regulations. The user obtains from Vogel Communications Group GmbH & Co. KG the non-exclusive, non-transferable, spatially and temporally unrestricted right to use the purchased e-book and the right to download the e-book once per purchased copy to a device of his choice and transfer it to up to five different additional devices. If a company license is purchased, the acquired right of use can be transferred to third parties. In such cases, however, the transferability is limited to such natural persons who are in a service or employment relationship with the user or for whom the user provides training services within the framework of a service contract. In all cases, the user can display each copy of the e-book on the devices as often as he wishes. Any further use of the e-book is only permitted within the scope of and in compliance with the limitations of copyright law (§§ 44 a ff. UrhG). The user must not remove copyright marks, trademarks, digital watermarks and other legal reservations in the accessed content.

10. Place of Fulfilment and Place of Jurisdiction
Place of fulfilment for all deliveries is the respective place of dispatch. The place of jurisdiction, as far as legally permissible, shall be the Local Court of Würzburg, irrespective of the amount in dispute.

11. Final Clause
Should any provision of these general terms and conditions be or become invalid, the contract and the provisions of these terms and conditions of delivery and payment shall otherwise remain valid.


Revocation Policy

Right of Revocation

You can cancel your contractual declaration within 4 weeks without giving reasons. You can do so in writing (e.g. letter, fax, e-mail) or - if you have received the goods before the expiry of the period - by returning the goods. The period begins after receipt of this instruction in text format, but not before the recipient has received the goods (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before we have fulfilled our duty to provide information in accordance with Article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB and our duties in accordance with § 312 e para. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. For compliance with the revocation period, the timely dispatch of the revocation or of the goods is sufficient. The revocation is to be addressed to:

Vogel Communications Group GmbH & Co. KG
Executive board: Matthias Bauer (chairmanship), Günter Schürger
Max-Planck-Str. 7/9
D-97082 Würzburg
Fax: +49 931 4170 496