Right of Revocation
Consumers have a legal right of revocation. Please find the revocation policy below
1. For books, data mediums (e.g. CDs, DVDs), and software downloads distributed via Brocom.
You have the right to revoke this contract within fourteen days. The revocation period is fourteen days from the day of the conclusion of the contract for digital content that is not delivered on a physical data medium. Otherwise, the revocation period starts the day on which you or a third party named by you, that is not the carrier, has taken possession of the goods, or in the case of a contract for several goods that you have ordered as part of a single order and which are delivered separately, the revocation period starts the day on which you or a third party named by you, that is not the carrier, has taken possession of the last goods.
To exercise your right of revocation, you must contact our distribution partner, the
Brockhaus Kommissionsgeschäft GmbH
Phone: +49 (0)7154-13270
Fax: +49 (0)7154-132713
sending a distinct declaration (e.g. a letter sent via mail, fax, or e-mail) containing your decision to revoke said contract.
If you would like to use the Brockhaus sample cancellation form for this, you can download it here .
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
The right of revocation does not apply to contracts for the delivery of audio or video recordings or software, provided that the delivered data mediums have been unsealed by the customer, or to the delivery of newspapers, journals, and magazines (individual issues) with the exception of subscription contracts.
2. Consequences of revocation
If you revoke this contract, we shall reimburse all payments received from you, including delivery costs (except additional costs resulting from you having chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We can withhold the refund until we have received the goods back or until you have provided proof that you have posted the goods for return, whichever happens sooner.
You must return or hand over the goods immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you post the goods before expiration of the fourteen-day period. We shall bear the costs of returning the goods. You will only have to pay for any loss in value of the goods that results from your handling of the goods in a way that is not necessary for testing the condition, properties, and functioning of the goods.
Special instructions for exercising the right of revocation for digital content that is not delivered on a physical data medium
When ordering digital content, your right of revocation expires early, provided you expressly consent at the time of ordering to the execution of the contract starting before the expiration of the revocation period and that you are aware that this agreement will cause you to lose your right of revocation when the execution of the contract begins.
The same consequences of revocation detailed above apply if our sales partner, Brockhaus Kommissionsgeschäft GmbH, handles the cancellation of the contract following your revocation.