Revocation Policy

Right of Revocation

If you are a consumer, you are entitled to a statutory right of revocation. You will find the revocation policy below.

Books/CDs

In order to exercise your right of revocation, you must inform us

Brockhaus Kommissionsgeschäft GmbH
Kreidlerstraße 9
D-70806 Kornwestheim
Phone: +49 (0)7154-13270
Fax: +49 (0)7154-132713
E-mail: info@brocom.de

of your decision to revoke this contract by means of a clear statement (e.g. a letter, fax or e-mail).

If you would like to use the Brockhaus model revocation form for this purpose, you can download it here (only available in German language). 

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

The right of revocation does not apply to contracts for the delivery of audio or video recordings or software if the customer has unsealed the data carriers delivered. The right of revocation also does not apply to the delivery of newspapers, magazines and periodicals (single issues) with the exception of subscription contracts.

 

Consequences of Revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery charges (unless additional costs are charged if you choose a method of delivery other than the cheapest standard delivery offered by us). We shall do so immediately and no later than fourteen days from the date on which we received notice of your revocation of this contract. For this refund we will use the same means of payment that you used for the original transaction unless expressly agreed upon otherwise with you and in no event will you be charged for this refund. We may refuse to give a refund until we have received the goods back or until you have provided evidence that you have sent the goods back to us, whichever is earlier.

You must return or hand over the goods to us immediately and no later than fourteen days from the date on which you notify us of the revocation of this contract. This deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline. We shall carry the costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, features and functionality.

Special Instructions for Exercising the Right of Revocation for Digital Products
If you order digital content, your right of revocation expires prematurely if you expressly agree with the order that the execution of the contract will begin before the expiry of the revocation period and that you are aware that you lose your right of revocation through this agreement with the start of the execution of the contract.

Special Instructions for Exercising the Right of Revocation When Ordering Single Issues
The right of revocation does not apply to contracts for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.

 




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